Refund Policy

This Refund Policy explains when and how refunds are issued for FlyHermes subscriptions operated by HF Data Studio LLC, a Wyoming limited liability company.

FlyHermes is a hosted AI agent service that includes hosted server infrastructure, model API access, tooling infrastructure, core channels, and a monthly usage allowance. AI model usage and related tooling costs begin when the service is used.

Nothing in this policy limits any mandatory consumer protection rights you may have under applicable law.

First-time subscribers may request a refund within 14 days of their initial FlyHermes subscription purchase.

For monthly subscriptions, approved refunds are calculated as the first month amount paid minus AI credits used, based on FlyHermes usage records.

For annual subscriptions, approved refunds are calculated as the first month amount minus AI credits used, plus the prorated value of the remaining unused months in the annual term.

This guarantee is available once per person, business, billing address, payment method, card, workspace, domain, and materially related account.

We may deny or reduce a refund request if we determine that the request is abusive, fraudulent, connected to duplicate accounts, intended to avoid usage charges, or associated with a breach of our Terms.

Creating multiple accounts, using materially related businesses or payment methods, or rotating billing details to obtain multiple refund guarantees is not allowed.

We may use account, billing, payment, workspace, domain, and usage information to verify refund eligibility.

After the 14-day first-account refund window, subscription payments are generally non-refundable except for verified billing errors, unauthorized charges, material service failures, or where required by law.

Cancellation stops future renewals. Unless a refund is approved under this policy, cancellation does not automatically refund amounts already paid.

If you cancel, you may retain access through the end of the paid billing period unless your account is terminated for a Terms violation.

If you believe you were charged in error, including a duplicate charge, an incorrect plan amount, or a charge after confirmed cancellation, contact us as soon as possible.

If a charge was unauthorized, contact us immediately. We may suspend account access while we investigate and, where appropriate, cooperate with your payment provider.

Verified billing errors and unauthorized charges will be refunded to the original payment method.

If FlyHermes is materially unavailable or unable to provide its core hosted agent functionality for an extended period, and you notify us and give us a reasonable opportunity to resolve the issue, we may issue a prorated refund or account credit.

Issues caused by your own tools, third-party platforms, external APIs, disconnected accounts, unavailable channels, or unsupported use cases are not considered material service failures by FlyHermes.

You may keep outputs generated before an approved refund, including drafts, notes, messages, summaries, and other agent-created work already delivered to you.

A refund ends the refunded paid access. After the refund is issued, you should not continue using FlyHermes services unless you start a new paid subscription.

Email support@flyhermes.ai from the email address associated with your FlyHermes account.

Use the subject line "Refund Request" and include your account email, invoice number or charge date, and a short explanation of the request.

We aim to acknowledge refund requests within one business day and provide a written decision within five to seven business days. We may ask for additional information to verify eligibility.

Approved refunds are issued to the original payment method when possible.

Refund processing on our side may take up to 10 business days. Your bank, card network, or payment provider may take additional time to make funds available.

Refunds are issued in the currency and amount actually charged, less any AI credits used where applicable. We do not refund currency conversion costs, bank fees, or payment-provider fees outside our control.

If you have a billing concern, please contact support@flyhermes.ai before filing a chargeback. We want to resolve billing issues quickly and in good faith.

A chargeback may result in temporary account suspension while the dispute is reviewed. We may provide payment processors and card networks with documentation showing the service, usage, account history, and refund policy.

We may update this Refund Policy from time to time. The "Last updated" date reflects the most recent version.

Changes do not apply retroactively to refund requests submitted before the change.

This Refund Policy is governed by the laws of the State of Wyoming, United States, without limiting any mandatory consumer protection rights that may apply to you.